FREQUENTLY ASKED QUESTIONS
The Answers You Need
HOW TO CLEAN THE WALL PANELS?
Wall panels are like any upholstery furniture, it can be vacuumed or wiped down with water-based cleaning solvent. In case of deep stains, an upholstery cleaning company would be able to help you with that.
HOW LARGE CAN THE HEADBOARD BE?
The customized soft wall panels comes in separate pieces that will be installed according to the size of the wall. So it can be as large or small depending on the design.
HOW LONG IS YOUR WARRANTY?
We provide one year warranty for labor and materials.
RETURN AND REFUND POLICY
The order can be returned only if it meets the return policy written in the contract. Otherwise returns are typically not provided. All made-to-order item cannot be canceled, returned or exchanged. Made to Order custom items are nonrefundable.
DO YOU INSTALL THE PANELS?
Yes! We are with you throughout the whole process, beginning from initial consultation, measurements and installation. We have a professional team of installers that will help complete the process seamlessly.
CAN I ORDER A MATCHING BED FOR THE WALL PANEL?
The soft wall panels are not only for walls, they can be installed directly onto the bedframe. During the design consultation, the designer can check if your bedframe is suitable for the panels to be installed on them. Creating a complete look for the entire bedroom!
DO YOU SHIP TO THE OTHER STATES?
Yes, the product can be shipped to other states. Depending on the design, some of which can be self-installed, others might need the help of a handyman.
HOW LONG DOES IT TAKE FROM ORDER TO INSTALLATION?
Each design is unique and have different shipping requirements. Typically it takes about 2 months from order to installation. Good things worth waiting for!